Kevin and the crew are very very knowledgeable about all their products as well as heating and cooling. They are always available for questions or if I have any issues they are out right away and get me taken care of. Also they are always up to speed with the current technologies that are available to enhance my usability with my HVAC system.
Kevin was down to earth and knew what he was talking about. I had a second quote and was not impressed with the salesman or the prices. It was an easy decision after seeing that Cass County prices were right on par and the friendly staff were here to help. I would definitely suggest Cass County to anyone looking for HVAC repairs and replacement.
Great experience guy came out and was able to find out what was wrong with my central AC unit and fix it within the hour. No new parts were needed made my day! My mind was thinking the worst. Highly recommend them. This is one year after One hour heating told me I'd have to replace an item on the unit do to low voltage and would cost 3-400!! Would Recommend to anyone and everyone.
Used these guys a number of times, they are friendly offer great service and don't spend 1/2 their time trying to upset you like some of the big guys do.
From the first interaction with a representative of Cass County Heating, to the installation crew actually arriving EARLY (that doesn't happen often), to the diligent work all day installing our new furnace and A/C unit, to the supervisor walking me through the operation and shaking my hand...it was a pleasure having them in our home. We asked for a QUIET A/C unit and I can't be more satisfied! I literally have to look at the unit outside to know it's on. And this new Lennox system holds the temperature even all day and all night. WOW!!! And they tell me it will use 1/4 or less electricity to run. Cass County Heating isn't the biggest outfit in town...which is why I like them. I know I'm important to them. They are on the top of my HIGHLY RFECOMMEND list.
My furnace wasn’t working and within 2 hrs they were on site going through everything with us. Dustin the repair tech was great and was stepping us through what he was seeing. I have never heard of this repair place. I only called them after calling 2 other places that weren’t able to come out and checking Lennox’s website for authorized dealers. Will definitely go through them next time and let my family and friends know. Thank you Dustin for fixing our furnace.
Called these guys to move my AC condenser so I could back fill around our foundation. Tech said rather than leave and come back I'll just help and we will be done quicker! Now that's what I call service.
From start to finish, professionalism and workmanship were top notch. Barry and office personnel were extremely personable and worked with us to be able to execute on the Costco Lennox promotion. I would put the quality of the install up against any competitor. Kevin and Kelly did an outstanding job! Wiring and HVAC system install is clean and flawless.